Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, processing times may be slightly longer.

Shipping Times

United Kingdom

Estimated delivery time: 3–7 business days

Europe

Estimated delivery time: 5–12 business days

International Shipping

Estimated delivery time: 7–20 business days

Please note that delivery times are estimates and may vary depending on courier delays, customs processing, and local delivery services.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free UK Shipping on selected promotions or qualifying orders

  • Discounted international shipping rates

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear.

Delays

While we aim to deliver all orders on time, Voltix Electronics is not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Customs inspections

  • High seasonal demand

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect information is provided and the package is returned, additional shipping charges may apply for reshipment.

Lost or Stolen Packages

Voltix Electronics is not responsible for lost or stolen packages confirmed as delivered by the courier.

If you experience an issue, please contact the courier directly and notify us for assistance.

Customs & Import Fees

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: gawaltangwena@gmail.com

We aim to respond within 24–48 business hours